GDPR / Privacy
The EU's General Data Protection Regulation (GDPR) will become Norwegian law in 2018, and this means that Norway will also have new rules for data protection.
The new regulations give companies such as Lilleputthammer Lekeland AS new obligations and Lilleputthammer Lekeland AS's customers/guests/ clients new rights.
GDPR / Privacy for:
Hafjell Hotell AS (hereinafter also referred to as HH)
Hundervegen 33,
N-2636 Øyer, Norway.
Org no 991761624 vat
Including parent company:
Welle Gruppen AS (hereinafter also referred to as WG)
Hundervegen 33,
N-2636 Øyer, Norway.
Org nr 930 658 413 VAT
and subsidiary:
Lilleputthammer Lekeland AS (hereinafter also referred to as LL)
Hundervegen 35,
N-2636 Øyer, Norway.
Org nr 889 447 982 mva
Welle Gruppen AS / WG is the operational marketing company for the subsidiaries in the group and also uses the marketing name Hafjell Resort in its communication. Welle Gruppen AS is responsible for marketing and is the operational player in relation to online booking of tickets, stays at HH or at HH's mediated cabins and apartments. WG thus markets and sells both LL and HH's products, and is also the one who takes care of the internal control of the data registers and enters into agreements with subcontractors on, among other things, online booking, as well as email marketing that LL and HH use in their business.
WG also uses, in its marketing, the following "department" designations: Lilleputthammer Family Park, Lekeland Hafjell, Hafjell Hotel, Hafjell Lodge, Hafjell Exclusive, Hafjell Resort, Hafjell Catering, Hafjell Renhold.
New regulations came into force from May 2018, and WG, including subsidiaries, follows these new EU aligned regulations.
Hafjell Hotell AS, in collaboration with WG and LL, has developed internal control routines for the handling of personal data and other information HH receives from the client. Personal data will not be sold or otherwise distributed to anyone other than those who need such information to be able to carry out the agreement/order, including additional services.
The orderer, the guest, the recipient of news emails, the recipient of text messages and other marketing activity will at any time be able to request that all information that has been stored, and which WG is not required by other laws/regulations to keep, to be deleted.
The Orderer/Guest will, unless the data has been requested to be deleted, receive a newsletter from HH or WG or from one of the marketing names, and recipients may immediately request that all information stored by HH and WG be deleted free of charge.
When booking a stay, purchasing tickets or the like, this is considered to be an agreement with HH and HH is then required to register personal data. The Orderer agrees, at the time of booking, that HH, in its capacity as the personal data controller, may use the provided information to carry out HH's obligations towards the Orderer. If necessary, it may be necessary to transfer the information to partners in order to be able to provide information, offers and service regarding the orderer's booking via e-mail, telephone, text message and mailings by post.
Everyone who receives e-mails is or has been a customer of HH or has signed up for a newsletter/email and has provided the e-mail address and phone number in connection with the order/newsletter/email. It is hereby notified that HH will send relevant information to the orderer. The customer will be able to get information about a service the customer did not know about, but the information will allow the customer to have better experiences in and around Hafjell, summer and winter.
Sending e-mails/text messages only involves the use of e-mail address and/or phone number, not other personal data. It will be stated in the e-mail where we have the e-mail address from and that it is not used for anything other than e-mail mailings. The e-mail describes how the recipient can easily indicate that he/she no longer wants to receive e-mails, while the orderer can request that all information registered to the orderer be deleted.
WG and its subsidiaries process personal data of clients, users and customers with the help of WG and Hafjell Hotell's services. WG takes care of the personal information of the orderers/guests and complies with applicable laws at all times to protect the recipient as a person.
WG and HH act as data controllers of personal data in connection with the Services and in connection with bookings/reservations. Personal information means any information directly or indirectly relating to a living person.
HH's goal is to maintain a high level of protection for personal data. HH mainly uses personal data to manage, operate, develop and maintain benefits, process reservations, optimize the user experience in the form of benefits and adapt our communication with the recipients/orderers/guests. HH only collects personal data that is relevant to the purpose for which the Orderer has ordered. The information collected includes, for example, information about name, address, telephone number, email address, IP address, login information, language, user history, travel information, reservation settings, payments, position, emergency contact person, special allergens, disability and other information provided by the guests/bookers in connection with the use of our services.
The purpose of the processing of personal data is to be able to fulfil the contractual obligations and also to offer more flexible and individual services and products.
By making a reservation, LL uses personal information to:
1. Process, provide, develop and maintain services;
2. Process orders and orders for services,
3. Contact the guests, e.g. per. SMS, other mobile application or email, or notify guests of reservation status or anything else related to the reservation before, during, and after their stay
4. Individualize our communication with guests regarding the services, e.g. by creating a profile for you and sending you offers that match your profile as a user of our services;
6. Analyze statistics and user behavior in relation to our Services;
7. Improve the Orderer's/Guest's benefits with our products and services in a way that LL believes benefits the Orderer(s), or
8. promote services and products, directly or indirectly to the Orderer.
The Booker always has the right to request that HH, at no cost, deletes the data registered on the guest and HH undertakes to do this unless other laws prevent this.
HH uses cookies for its digital services. Further information about HH's use of cookies, which cookies are used, and how to avoid cookies can be found at www.hafjellhotell.no
In cases where there is a legal requirement that consent must be obtained for the processing of certain types of personal data or for a specific processing, consent will be obtained from the client before processing the information.
For example, HH may be required to disclose personal data to third parties such as the police or other public authority if this is in connection with the investigation of a crime, or if HH is required to disclose such information by law or by decision of a public authority.
If the customer has any questions, comments or complaints about HH's processing of personal data and compliance with the terms of use, please contact:
Hafjell Hotell AS
Hundervegen 33,
N-2636 Øyer, Norway.
Org no 991761624 vat
Or via [email protected]
If the complainant does not accept the answers HH gives, we ask that the complainant contact the Data Protection Authority.